SLA-backed clients get priority response; standard requests are triaged within one business day via phone, email or WhatsApp.

Yes — we provide nationwide coverage across Kenya, with remote support available everywhere and on-site visits scheduled as needed.

Soteka Ltd collects only the information you submit through this site (contact, ticket, review and application forms) to respond to your request. We do not sell personal data to third parties. Testimonials submitted through this site are published publicly by design.

Use of this website constitutes acceptance of our standard service terms, provided in full within any signed proposal or contract. Content on this site is for informational purposes and does not itself constitute a binding quotation.

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We handle client and candidate data in line with Kenya's Data Protection Act, 2019. Data submitted via forms on this site is used solely to fulfil your request and is not shared beyond Soteka Ltd without your consent.

We aim for this site to be usable via keyboard navigation and screen readers, with visible focus states and reduced-motion support. If you hit a barrier, tell us and we'll fix it.